1. Acceptance of Terms
By accessing or using the Clarify platform and related services (collectively, the "Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the Service.
Your continued use of the Service following the posting of changes to these Terms constitutes acceptance of those changes, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and similar international electronic commerce laws.
2. Service Description
Clarify is an AI-powered email analysis platform that:
- Processes uploaded communications (emails, attachments, and supporting documents)
- Generates analytical reports including summaries, timelines, pattern identification, and evidence highlights
- Utilizes automated systems including large language models (LLMs) and machine learning algorithms
- Provides organizational tools for managing and reviewing communication data
3. Eligibility
To use the Service, you must:
- Be at least 18 years of age or the age of legal majority in your jurisdiction
- Have the legal capacity to enter into binding contracts
- Not be prohibited from receiving services under the laws of your jurisdiction
- Comply with all applicable local, state, national, and international laws and regulations
If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "you" shall refer to both you individually and the organization.
4. Account Registration
4.1 Account Creation
You must provide accurate, current, and complete information during registration and maintain the accuracy of such information. You are responsible for safeguarding your password and agree not to disclose it to third parties.
4.2 Account Security
You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security at support@clarifyplatform.online.
5. User Content & License
5.1 Your Content
You retain all ownership rights to content you upload to the Service ("User Content"). By uploading User Content, you grant Clarify a limited, non-exclusive, royalty-free, worldwide license to:
- Host, store, and transmit User Content
- Process and analyze User Content to provide the Service
- Generate derivative works (reports, summaries) from User Content
- Maintain system security and prevent abuse
- Comply with legal obligations
5.2 Your Representations
You represent and warrant that:
- You own or have the necessary rights to upload and process User Content
- You have obtained all necessary consents from third parties whose data may be included
- User Content does not violate any applicable law, regulation, or third-party rights
- Processing User Content through our Service complies with applicable data protection laws (including GDPR, CCPA, and similar regulations)
6. Acceptable Use Policy
You agree NOT to use the Service to:
- Violate any applicable law, regulation, or third-party rights
- Upload content that infringes intellectual property rights
- Transmit malware, viruses, or other harmful code
- Harass, abuse, or harm another person or entity
- Engage in fraud, deception, or false representation
- Attempt to gain unauthorized access to any systems or networks
- Reverse engineer, decompile, or disassemble the Service
- Use the Service for competitive intelligence or benchmarking
- Circumvent any security measures or usage limitations
- Process content without proper authorization or consent
7. Intellectual Property
7.1 Our Rights
The Service, including its source code, algorithms, user interface, graphics, and documentation, is protected by copyright, trademark, patent, and other intellectual property laws. Clarify and its licensors retain all rights not expressly granted herein.
7.2 Trademarks
"Clarify," the Clarify logo, and related marks are trademarks of Clarify Platform. You may not use these marks without prior written permission.
8. Payments & Refunds
8.1 Pricing
Service fees are displayed at checkout using current pricing. All payments are processed by third-party payment processors (currently Stripe, Inc.). By making a payment, you also agree to the payment processor's terms of service.
8.2 Payment Security
We do not store complete payment card information. Payment processing is handled by PCI-DSS compliant providers in accordance with Payment Card Industry Data Security Standards.
8.3 Refund Policy
Due to the nature of digital services requiring immediate processing, fees are generally non-refundable once analysis has begun. Refund requests may be considered on a case-by-case basis for:
- Service failures preventing report delivery
- Duplicate charges due to technical errors
- Situations required by applicable consumer protection law
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- WARRANTIES OF MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- ACCURACY, RELIABILITY, OR COMPLETENESS OF OUTPUTS
- UNINTERRUPTED OR ERROR-FREE SERVICE
AI-generated outputs may contain errors, omissions, or inaccuracies. You are solely responsible for verifying all outputs against original sources before reliance.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- Clarify Platform shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability for any claim shall not exceed the amount paid by you in the twelve (12) months preceding the claim
- This limitation applies regardless of legal theory (contract, tort, negligence, strict liability, or otherwise)
Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
11. Indemnification
You agree to indemnify, defend, and hold harmless Clarify Platform, its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Service
- Your User Content
- Your violation of these Terms
- Your violation of any rights of third parties
- Your violation of any applicable law or regulation
12. Termination
12.1 By You
You may stop using the Service at any time. You may request account deletion by contacting support@clarifyplatform.online.
12.2 By Us
We may suspend or terminate your access immediately, without prior notice, for:
- Violation of these Terms
- Conduct that we determine is harmful to the Service or other users
- Request by law enforcement or government authorities
- Extended periods of inactivity
- Unexpected technical or security issues
13. Governing Law & Dispute Resolution
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. For users in the European Economic Area, the governing law shall be the law of your country of residence to the extent required by applicable consumer protection legislation.
13.2 Dispute Resolution
Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes may be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or, where required by law, to the courts of competent jurisdiction.
13.3 Class Action Waiver
To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this waiver is found unenforceable, then this arbitration provision shall be null and void.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be notified via:
- Email to the address associated with your account
- Prominent notice on the Service
- Update to the "Last Updated" date above
Continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.
15. Contact Information
For questions about these Terms, please contact us:
- Email: support@clarifyplatform.online
- Company: Clarify Platform
For privacy-related inquiries, please refer to our Privacy Policy.